FAQ
- How many months in advance can I make a reservation?
We accept reservations by phone or in person up to one year in advance. Online reservations generally become available six months prior to the date. Please note that there is no set time for when sales begin, and availability is subject to change, so we may not always be able to accommodate your reservation request.
- Do accommodation prices change?
-
Yes, we can keep luggage at the reception desk until your arrival. Please send luggage with your name and check-in date.
- Can I pay the accommodation fee at the time of check-out ?
No, pre-payment is required.
- Issuing receipts
- We can issue the receipt with your preferred addressee name; please let us know at check-in. As a registered qualified invoice issuer, we provide receipts that meet the requirements of the invoice system.Please note that we cannot issue receipts for amounts other than the actual payment made. Additionally, for reservations made via travel websites with online payment, the hotel cannot issue a receipt; please request the receipt directly through the booking site.Can I settle my accommodation fee at check-out?
- I selected on-site payment, but can I change the payment method to prepayment?
- We're sorry, but you cannot change the payment method after you have made a reservation.If you wish to change the payment method, please cancel your reservation and make a new one, selecting Prepayment.
- Is it possible to extend the check-out time?
- Extension fees are as follows: Single room – ¥1,100 per hour per room (tax and service charge included), up to a maximum of 3 hours (until 2:00 PM); Twin room – ¥2,200 per hour per room (tax and service charge included), up to a maximum of 2 hours (until 1:00 PM). Please note that we may be unable to accommodate extension requests depending on room availability on the day of checkout. We appreciate your understanding.
- Do you have a parking ?
-
No parking.
- Can I leave my luggage before check-in or after check-out?
We are happy to store your luggage at any time, whether before check-in or after check-out. If you leave your luggage with us before check-in, we will place it in your room as soon as it is ready.Can I send luggage to the hotel ?
- Will the hotel accept my luggage if I send it there?
We can accept the delivery (however, we cannot advance payment). Please send the package via prepaid shipping and clearly indicate the guest's name and the date of the stay.
- Is there ATM(a cash dispenser) machine in the hotel ?
There is no ATM machine in the hotel.
- Can I use the room service ?
-
No room service available.
- Does the main entrance close at midnight?
-
No, it is open for 24 hours.
- Can I stay in a single room with my child ?
-
Yes, a child, under 12 years old, is free of charge if sharing a bed with a parent.
- Can you show me your room before making a reservation ?
-
Yes, please make an appointment before you come.
- Can I request an extra bed ?
-
No we can not provide an extra bed.
- Can I reserve the connecting rooms ?
-
Yes, but depending on the situation.
- Can I reserve the room next to each other ?
-
Yes, but depending on the situation.
- Do you rent a DVD player, VCR, or component ?
-
Not available.
- Can I make a remittance to you in order to pay accomodation beforehand?
-
Yes, of course.
- Do you have a non-smoking room ?
Yes, we have a few rooms, so sometimes we clean a room with a deodrizer.
- Is there a free drink in a room refrigerator ?
Yes, there is mineral water. Please use a vending machine in 1F for soft drinks and coffee.
- May I call a massagist from outside ?
Sorry, not. Please ask for a massagiest at the reception.
- Is there a wash-toilet system in a room ?
Yes, there is.
- Can I use the Internet system in a room ?
Yes, We have wireless internet system,please ask the reception about a password for using the Internet system upon check-in.
- What time is room cleaning available for guests staying multiple nights?
Cleaning work begins at 9AM. Cleaning requests are accepted until 1PM. No requests will be accepted after that time.If you go out after 1PM or do not require cleaning, a new set of towels and amenities will be placed in front of your room.
- Can I have ice cubes ?
Yes,There is an ice machine in the lounge on the first floor, so please feel free to use it.
