FAQ
- How many months in advance can I make a reservation?
Sales are available for up to six months in advance, including the current month, and reservations begin on the 1st of each month. Please note that there is no set time for sales to begin. For example, reservations for December 2024 will begin on June 1st, 2024.
- Do accommodation prices change?
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Yes, we can keep luggage at the reception desk until your arrival. Please send luggage with your name and check-in date.
- Issuing receipts
- We will issue a receipt with the name of your choice. Please let us know when you check in. Our hotel is registered as a qualified invoice issuer. We will issue receipts that meet the requirements of the invoice system.Please note that we cannot issue receipts for a specified amount. In addition, the hotel cannot issue receipts for reservations made through online payments from various travel sites. Please complete the procedure for issuing a receipt from the application site.
- Can I settle my accommodation fee at check-out?
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At our hotel, payment is made in advance at the time of check-in.
- I selected on-site payment, but can I change the payment method to prepayment?
- We're sorry, but you cannot change the payment method after you have made a reservation.If you wish to change the payment method, please cancel your reservation and make a new one, selecting Prepayment.
- Can I pay the accommodation fee at the time of check-out ?
No, pre-payment is required.
- Can I send luggage to the hotel ?
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Yes, we can keep luggage at the reception desk until your arrival. Please send luggage with your name and check-in date.
- Can I bring and leave my luggage before check-in ?
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Yes, of course.
- Is there ATM(a cash dispenser) machine in the hotel ?
There is no ATM machine in the hotel.
- Does the main entrance close at midnight?
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No, it is open for 24 hours.
- Can I use the room service ?
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No room service available.
- Can I stay in a single room with my child ?
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Yes, a child, under 12 years old, is free of charge if sharing a bed with a parent.
- Do you have a parking ?
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No parking.
- Can you show me your room before making a reservation ?
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Yes, please make an appointment before you come.
- Can I request an extra bed ?
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No we can not provide an extra bed.
- Can I reserve the connecting rooms ?
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Yes, but depending on the situation.
- Can I reserve the room next to each other ?
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Yes, but depending on the situation.
- Do you rent a DVD player, VCR, or component ?
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Not available.
- Can I make a remittance to you in order to pay accomodation beforehand?
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Yes, of course.
- Do you have a non-smoking room ?
Yes, we have a few rooms, so sometimes we clean a room with a deodrizer.
- Is there a free drink in a room refrigerator ?
Yes, there is mineral water. Please use a vending machine in 1F for soft drinks and coffee.
- May I call a massagist from outside ?
Sorry, not. Please ask for a massagiest at the reception.
- Is there a wash-toilet system in a room ?
Yes, there is.
- Can I use the Internet system in a room ?
Yes, We have wireless internet system,please ask the reception about a password for using the Internet system upon check-in.
- What time is room cleaning available for guests staying multiple nights?
Cleaning work begins at 9AM. Cleaning requests are accepted until 1PM. No requests will be accepted after that time.If you go out after 1PM or do not require cleaning, a new set of towels and amenities will be placed in front of your room.
- Can I have ice cubes ?
Yes,There is an ice machine in the lounge on the first floor, so please feel free to use it.
